Payment and Refund Policy

Last updated: 21 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital media production resources offered through buzzively. The resources include structured course materials on studio segments, camera setup techniques, visual planning strategies, and organised content workflows. These are delivered exclusively as digital downloads or access to online platforms. The policy governs transactions made by consumers and businesses located in the United Kingdom and covers the full lifecycle of an order from payment through to any potential refund request. It does not extend to physical goods or in-person services.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate. Additional charges may apply for optional add-ons such as extended access periods or supplementary resource packs. buzzively reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Currency conversion fees charged by the customer's bank or payment provider remain the responsibility of the purchaser and are not reimbursed.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards, PayPal, and bank transfers where available. Authorisation occurs instantly at checkout. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. buzzively does not store full card details. Any payment security concerns should be reported immediately to [email protected].

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when the customer receives an order confirmation email following successful payment. This email contains details of the purchased resources, access instructions, and a summary of the terms. Until this confirmation is issued, no binding agreement exists and the customer may cancel without penalty.

Cancellation Rights and Applicable Cancellation Periods

Under UK Consumer Contracts Regulations 2013, customers generally have a 14-day cooling-off period from the date of order confirmation. However, because the resources consist of digital content, this period ends immediately once download or access begins, provided the customer has given explicit prior consent and acknowledged that the right to cancel will be lost.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only where the customer has not yet accessed or downloaded the digital resources and the request falls within the applicable cooling-off period. Once access is granted or the content is downloaded, refunds are not provided except in cases of proven technical failure on the part of buzzively. Promotional or discounted purchases are subject to the same rules and remain non-refundable after access.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, the customer must email [email protected] with the subject line "Refund Request" and include the order number, date of purchase, and a brief explanation. Requests must be submitted before any download or access occurs. buzzively will acknowledge receipt within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each request is reviewed within five working days. Approval depends on verification that no access has occurred. If rejected, the customer receives a written explanation. Approved refunds are processed without further delay.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days. PayPal refunds are usually completed within three working days. Bank transfers may take up to seven working days depending on the receiving bank.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital resources are supplied on a non-returnable basis once access is provided. Subscriptions, if offered, may be cancelled at any time but do not entitle the subscriber to a pro-rata refund for periods already used. Promotional bundles are treated as single transactions and cannot be partially refunded.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in automatic order cancellation. Duplicate charges are investigated promptly upon notification to [email protected]. Chargebacks are treated as potential breaches of contract and may lead to account suspension. Suspected fraudulent activity is reported to the relevant authorities and payment providers.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects the customer's statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These rights cannot be excluded or limited by contract.

Contact Route, Policy Changes, and Last-Updated Date

Questions regarding this policy should be directed to [email protected] or submitted via the contact form on the Contacts page. buzzively may update the policy periodically. The current version is dated 21 September 2026 and supersedes all previous versions. Continued use of the site after updates constitutes acceptance of the revised terms. The registered address for correspondence is 126 New King's Road, London, Greater London SW6 4LZ, United Kingdom.